Monday, September 11, 2006
Right now…There are two things on my mind right now and I think I’ll have a hard time concentrating on any other thing if I don’t express how I feel.
First and foremost is the event S2006, which is the World Bank conference, held in Singapore. I’m at once excited about the event and disappointed with how it is carried out. I’m excited that the world is visiting us and tomorrow I’ll be playing the role of the delegates’ bus host. However, I find it pretty hypocritical that we are only encouraged to provide good service during this event. Why not before? Worst, are we only providing good services to the foreigners and not the locals?
I think most people’s concept of good service is only between sales promoter and consumers. However, I think good services should not only be just that, it should be a positive attitude between people and that includes employer-employee, employer-employer and employee-employee. Ideally, good services should start from within, within a person himself or within a shop itself. We need to have the basic positivism within before we can correctly portray and project ourselves as a country which provides good service; with that I think good service should start with locals. Otherwise, the kind of services we are providing right now, I feel, is very superficial and fake.
If you’re a foreigner, how would you feel if you step in a shop only to see the sales assistant roll his eyes when a local ask for help in looking for something, and the moment he saw you, his eyes bright up and ask you how can he assist you today? Or if you step in a shop filled with tension and hostility among the employer and employees and suddenly when someone sees you he breaks into a bright smile, don’t you feel threatened—like a prey?
I think that just because you’re the employer or someone with authority doesn’t make you always right, it just means you’re supposed to be right most of the time. Having said all that, I just want to say I am disappointed with the person in charge of the welfare of the bus host for this event. Isn’t our uniform supposed to be provided? I’ve sent my pants for alteration, which they promise they’ll call me after it’s done, they haven’t. I called the person in charged in MINDEF, he told me he’ll check but never got back to me until I asked him again the next day only to be rudely told to check my email. Am I supposed to feel good about how I am treated? Would you feel good if this is how you’re treated? So much for encouraging us to provide good services!
Next is regarding my interest group, choir. I am really happy about the improvements I thought about, I have decided that everyone is to learn the song before each session and during each practices, we will start on the improvement of the songs. That way, every session will be more effective. Next step would be how my managing committees and I will go about encouraging and motivating the other members do exactly that. =) Now I understand what it means to be a leader with visions and better still, I am slowly getting a hang of how to go about using my authority as an overall leader. I hope the end of year concert will going well, to me this is success: everyone going on stage with a crystal clear idea of what to do, no doubts, no hesitations.
Still constantly working towards a better
mind, body & soul.
PLEASE READ THESE TERMS:
JOANIE
I am pretty much like every other girl. Perhaps not that much. I like thinking for my own. One thing I can't tolerate is for people to tell me they know me. I find that terribly arrogant.
bolditalic